Tec-View - FAQ |
Q |
Can I hang Tec-View screens from the ceiling - like the
static displays I already have? |
A |
We have a wide range of screen mounting accessories
and adapters - if we need to make a special or adapt a fitting,
this is no problem. We will establish what fixtures and fittings
are required to install Tec-View to fit your existing display
environment wherever possible. All Tec-View Display Screens
comply to the "VESA" standard with standard mounting
holes and dimensions and we have numerous sources of display
mountings available to us. |
Q |
I have 6 branches and want to advertise certain properties
in more than one branch. Can you do this? |
A |
No Problem. We program each Tec-View location with the
areas to want to advertise at each of your branches. All your
property information is still stored in one single database
which is accessible over the Internet from all your branches.
When Tec-View operates, it displays only the properties in
the database which are in the areas you have chosen to display
. However all the properties on your database are still on-line
and available to your customers using the keypad. |
Q |
Can I buy a Tec-View installation outright? |
A |
We have an interest in ensuring all Tec-View installations
provide a high quality of service to the consuming public
and believe the subscription service route is the only practical
way to ensure this. Under the service agreement, you have
the absolute rights over the material that is displayed. |
Q |
How quickly can I get Tec-View installed and running. |
A |
Typically 7-10 days. We can get you started with the Tec-View
Software and one or two temporary screens in 2-3 days. |
Q |
What is involved in getting Tec-View installed and running. |
A |
We visit your premises and discuss with you how and where
the hardware is to be installed. We survey the installation
to ensure any special cable lengths, or mountings are taken
care of. In the case of Tec-Print, we will also ensure your
letterbox is adequate for this purpose and if necessary arrange
for it to be replaced. We will also take note of your PC's
and network and discuss with you any minor changes which may
be required to your Network or PC's. If you wish, we can arrange
to do this work for you.
Operating Tec-View is very easy and fast using software installed
on your PC. Training should take no longer than 2 hours. |
Q |
How many controllers do I need? |
A |
One controller can support up to 2 display screens, 2
thru glass keypads and 2 Tec-Cam Web Cams. At present, one
controller is required for each touch-screen |
Q |
Can I control Tec-View remotely - say from my home? |
A |
If you already have remote access to your network, yes.
There are a variety of ways we can accommodate remote access
depending on your existing IT set-up. |
Q |
How quickly can I add a new Property to Tec-View? |
A |
Tec-View software uses a template (which is just a special
property record) which is used as a "stencil" when
a new property record is generated. Just hit the "New
Property" key, and a new form will be presented to you.
Now you just need to identify the graphics files that relate
to the property - between 1 and 8. The first image is displayed
automatically by Tec-View. The other images can be selected
by a customer on demand.
Each image as an associated caption - up to five lines. The
caption for each new slide is initially the caption in the
template. But you can modify it on an individual image basis.
So, for each image you add to a property, you may want to
edit the caption text as well.
If you are using Tec-Print, you finally need to select the
Word Document or Adobe PDF file. That's it! Takes about 2
minutes with practice |
Q |
Why do I need a dedicated controller? Why can't I use
one of my existing PC's when the office is closed? |
A |
Technically, you could run the Displays and Tec-Print
from an existing Workstation. However, the support costs would
rise significantly and the quality of service to the public
would deteriorate. Tecbridge would also require administrative
access to your Workstations. Tecbridge does not support or
licence Tec-View run-time software for use on customer-owned
and maintained PC's. |
Q |
Can I use my own media supplies for Tec-Print? |
A |
Tecbridge provides approved Paper and Ink and we pro-actively
make sure you have adequate supplies in stock. If you want
to use your own pre-printed paper, you should first contact
Tecbridge to ensure your paper is compatible. You need to
ensure you consistently use the correct paper. Standard 80g
stock is not useable and will cause paper jams. |
Q |
What happens at the end of the Service period? |
A |
You can opt to renew your service agreement for 1 year
at a significantly reduced rate. For a quotation, please refer
to Tecbridge Sales.
If you decide not to renew, Tecbridge will arrange to collect
and remove Tec-View at any reasonable time following the completion
of the service agreement. |
Q |
Can I mix different screen sizes in the same installation? |
A |
Tec-View software can drive displays of any type and size.
Although possible we do not recommend mixing display resolutions
for screens which are running off the same database. If you
do, you will need to check the final images being displayed
look OK at both resolutions. If the aspect ratio of one display
is not the same as the other, you cannot display the same
images without stretching or leaving blank spaces at the top
and bottom, or sides of one or other of your display screens.
Tecbridge can give you advice on how best to cope with multiple
screen sizes if it is really necessary. |